Refund policy

At Phantom Space, we strive to ensure your complete satisfaction with every purchase. However, we understand that occasionally situations may arise where a refund or exchange is necessary. Please review our refund policy below:

1. Refunds:

• Refunds are only applicable in two scenarios:

• If the product fails to arrive at the designated address.

• If the product arrives damaged.

• In such cases, please contact our customer service team within 5 business days of the expected delivery date or upon receipt of the damaged product to initiate the refund process.

2. Exchanges:

• We are happy to offer exchanges for products that are damaged upon arrival or if the size received is incorrect.

• If the product is damaged, we will cover the shipping costs for the return and exchange.

• If you require a different size, you are responsible for the shipping costs associated with the return.

3. Process:

• To request a refund or exchange, please reach out to our customer service team via info@phantom.space.

• Provide your order number and details of the issue.

• Our team will guide you through the necessary steps to facilitate the return or exchange process efficiently.

4. Conditions:

• Refunds and exchanges are subject to inspection and approval by our team.

• Products must be returned in their original packaging and condition.

• We reserve the right to refuse refunds or exchanges if the product does not meet the specified conditions.

5. Timeline:

• Refunds will be processed within 10 business days of approval.

• Exchanges will be processed promptly upon receipt and inspection of the returned product.

By making a purchase from Phantom Space, you agree to abide by the terms outlined in this refund policy.

If you have any further questions or concerns regarding refunds or exchanges, please do not hesitate to contact us. 

Your satisfaction is our top priority.

 

Phantom Space Customer Service Team